Optimising Labour Costs and Enabling Internal Focus
The Challenge
A human capital consulting company with operations in several regions of Chile and a workforce of more than 2,000 employees sought to optimise its labour costs and redirect its internal team towards core activities. The company identified that certain labour cost management and optimisation tasks required specific expertise that was not part of its internal capabilities.
The objective was to free up internal resources and ensure that specialised processes were handled by experts, allowing the company to focus on its main business.
Our Approach
Fiabilis began working with the client in early 2021, taking responsibility for the management and optimisation of labour costs. Our team handled the processes requiring specific expertise, while the client's internal team was able to concentrate on its core functions.
We provided ongoing support to resolve questions and requirements, and implemented an online self-management platform that allows the client to access its information at any time.
The Results
Significant optimisation of labour costs
Generation of additional income not previously included in the budget
Internal team refocused on core activities, with specialised processes managed by Fiabilis
Access to a global service with international presence and a dedicated, empathetic support team
